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Customer Success

From Complexity to Clarity: Powering Social Impact through a Custom Salesforce Platform

A global technology leader known for innovation and scale, with a corporate affairs division investing millions in global education, economic development, and humanitarian programs—requiring precise execution, strategic alignment, and operational transparency.

The Challenge

  • Managed a complex portfolio of social impact programs and global NGO partnerships, necessitating enhanced governance, real-time data insights, and streamlined collaboration across international teams.
  • Chose Salesforce as the CRM backbone; however, the standard platform lacked the capabilities for program portfolio tracking, grant lifecycle management, KPI dashboards, and stakeholder communications.
  • Recognized the necessity for a fully customized Salesforce application to meet nuanced requirements, ensuring alignment with business strategy and handling secure data integrations at scale.
  • Sought a technology partner to build and implement the tailored solution, aiming for seamless adoption without disruptions to service or user retraining.

What did Covance do

  • Tailored Salesforce Solution: Collaborated closely with the corporate affairs team to design a customized Salesforce application to meet specific program management needs.
  • Advanced Workflow Automation: Implemented complex workflows, data validations, and role-based access controls to ensure compliance with governance standards and to streamline operations.
  • Real-Time Data Integration: Enabled real-time data ingestion from external systems using Apex Data Loader, ensuring data consistency and reducing manual efforts.
  • Comprehensive Support and Training: Provided thorough documentation, end-user training, and post-deployment support to drive user adoption and ensure the long-term success of the solution.

Result

  • Increased collaboration and user engagement across distributed departments
  • Equipped leadership with critical dashboards for quarterly reviews and governance
  • Reduced manual work through automation and data synchronization with third-party tools
  • Ensured scalability and sustainability via reusable components and flexible architecture
  • Delivered a fully customized Salesforce CRM for global CSR program management
  • Enabled real-time reporting of multi-million-dollar investments

The technology that we use to support Paysafe

JavaScript

TypeScript

Node.JS

React

Swift

Java

Objective-C

RxJava

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Manufacturing

Industrial Automation Reimagined – Stockyard Operations Transformed at Scale

A global manufacturing giant needed to modernize a mission-critical crane and stockyard management system without disrupting operations or retraining users. The result: a scalable, high-performance platform delivered under a fixed-bid model.
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From Legacy to Longevity – Public Pension Operations Scaled to Serve Millions

A large public retirement system needed to modernize a core operational platform handling over 30,000 transactions per hour. With zero disruption and no overruns, the transition enabled long-term scalability and strategic platform consolidation.
  • 3M+ lines of code modernized
  • Open-source tech for cost-effective scale
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Modernized to Perform: How a Global Broadcaster Transformed Its Billing Backbone

The media company needed to modernize a mission-critical billing platform—on a fixed timeline—to avoid operational risk and future scalability issues. The project was completed ahead of schedule without disruption.
  • Legacy system transformation
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AI-Driven Support at Scale – Transforming User Experience with In-App Intelligence

An HR tech leader needed to streamline user support and reduce ticket volume as its platform scaled. A lightweight, AI-powered assistant transformed multi-click workflows into seamless, self-service experiences—boosting engagement and operational efficiency.
  • 1.5M+ user actions processed in 4 months
  • 8-click workflows reduced to 1
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AI-Driven Support at Scale – Transforming User Experience with In-App Intelligence

An HR tech leader needed to streamline user support and reduce ticket volume as its platform scaled. A lightweight, AI-powered assistant transformed multi-click workflows into seamless, self-service experiences—boosting engagement and operational efficiency.
  • 90% IT resource utilization achieved
  • 70% improvement in data access speed
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Contact Us

Let’s talk about what’s next
for your enterprise

We’re here to help you solve real challenges—whether it’s modernization, data unification, or AI-powered automation. Let’s explore how Covance can support your goals with solutions built for scale, speed, and results.

Call us at: 1-123-456-7890

Your Benefits:

  • Deep domain expertise
  • Enterprise-grade precision
  • Results-first approach
  • Transparent and collaborative
  • Independent, trusted advisors
  • Focused on long-term value

What happens next?

1

Schedule a call at your convenience

2

Discuss your needs during a discovery session

3

Receive a tailored proposal aligned with your goals

Schedule a Free Consultation

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CA 94538

Email
office@covance.com

© 2025 Covence. All rights reserved.

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Centric aplications productize before front end vortals visualize front end is results and value added.
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